Privacy Policy

At Heart Matters Australia, your privacy is important to us. We are committed to protecting your personal information and ensuring it is handled in a safe, respectful and confidential manner.

This Privacy Policy outlines how we collect, use, store and protect your personal information when you engage with our services, including First Aid and CPR training, Reiki sessions, events, workshops, and website enquiries.

We may collect personal information including:

• Full name 
• Phone number 
• Email address 
• Billing or payment information 
• Emergency contact details 
• Relevant health information provided for Reiki sessions or training purposes 
• Information submitted through contact forms, bookings, or enquiries 

Your information is collected to:

• Process bookings and payments 
• Communicate regarding appointments, courses or events 
• Provide safe and appropriate services 
• Maintain training and attendance records 
• Respond to enquiries and customer support requests 
• Improve our services and client experience 

Any personal or health information shared during Reiki is treated with strict confidentiality. Information will not be shared with third parties without your consent unless required by law.

Payments are processed securely through approved payment methods. We do not store sensitive credit card or banking details unless required by our payment provider.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically or in secure physical records.

Our website or booking systems may use third-party platforms or providers to assist with bookings, payments, email communication or website analytics. These providers are expected to comply with privacy and data protection standards.

From time to time, we may send updates, promotions or event information. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

Our website may use cookies or analytics tools to improve user experience and understand website traffic. This information does not personally identify individual users.

Heart Matters Australia reserves the right to update this Privacy Policy at any time. Updated versions will be published on our website.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Heart Matters Australia
Email: info@heartmattersaustralia.com.au
Phone: 0425 253 099